|
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Most things we sell are covered by our 14-day money-back guarantee. Just return them to us, in their original packaging, in a unused, saleable condition, within 14 days from date of receipt and we'll give you a refund or exchange.
Please can you ensure your order is boxed securely and tape an envelope to the outside of the box containing your invoice and reason for return. If you do not have your invoice please write your name, address, order number and a reason for return. Please write the following address on the outside of the envelope:
PreciousLittleOne Ltd
Trent Road
Grantham
NG31 7XQ
Please note that for faulty items, you may be asked to label the box with an alternative address
You can choose to either organise your own return or request a collection. Our courier collects Mon-Fri between 8am - 6pm. At least 24 hours notice is required to organise the collection.
Collection Charges
£12 per box
No charges are made for collection of faulty items (following verification at the service centre).
A non-refundable collection charge of £25 will be applied to selected furniture items if returned or if delivery is refused unless the product is faulty (following verification at the service centre).
No collection service is available for products being returned from outside the UK. This must be organised at your own cost.
If you are not using the original packaging, your box size must be within the following dimensions. If the box is outside these dimensions, we will incur a surcharge of £25 from our carrier which will be passed on to you. The size of each Parcel must not exceed 3 metres length and girth (measured around its thickest part) combined and 1.5 metres for the greatest dimension:
Calculation = Length (largest dimension) + (Width + Width + Height + Height) = 300cm or less.
|
